Support
Shipping & payments.
How orders are processed, packed and delivered — and how to pay for them.
Processing time
In-stock items typically ship the same business day when ordered before our daily cut-off. Processing generally takes 1–5 business days depending on order volume. Large bulk orders may take longer; we will confirm a date in writing when we accept the order.
Carriers & delivery
Orders ship via tracked courier with expedited options available at checkout. Orders to P.O. boxes ship via postal service. Tracking is emailed when the label is created. Delivery estimates are not guaranteed — severe weather, carrier disruption and customs inspection are outside our control.
Packaging & cold chain
Lyophilized products are stable in transit at ambient temperature and are packed to protect against light and physical damage. Temperature-sensitive formats ship with appropriate insulation and cold packs. Refrigerate on arrival per the label.
International orders
We ship to selected international destinations. Contact us before ordering so we can confirm we can ship to your location. You are the importer of record and are responsible for all duties, taxes, customs clearance and compliance with local law. We cannot refund orders seized or refused by customs.
Payment methods
Accepted payment methods are shown at checkout or on your quote. Additional processing fees may apply depending on the method selected. Approved wholesale accounts may be eligible for invoiced terms after credit verification.
Order changes
Contact us as soon as possible if you need to change or cancel an order. Once a lot has been allocated, labeled or shipped we may not be able to make changes.
